different shipping methods

1. shipping with La Poste and Colissimo
We ship our products mainly via La Poste and Colissimo, depending on the size and weight of the items ordered.

• La Poste – Lettre Verte : whenever possible, we prefer the ‘Lettre Verte’ option for shipping our products.
  This service from La Poste is both an economical and more environmentally friendly alternative, as it reduces CO₂
  emissions by limiting air transport, except for items to Corsica and the French Overseas Departments and Territories.
  In addition to its eco-responsible commitment, with a reduction of up to 30% in CO₂ emissions compared with a Priority Letter, the Green Letter offers a lower rate for fast, efficient delivery.
  Delivery takes place within 48 hours in mainland France (indicative times), guaranteeing rapid delivery while promoting a more sustainable approach.

• Colissimo – Tracked delivery : for larger items or those requiring extra tracking, we ship your orders via Colissimo.
  This service provides home delivery within 48 to 72 hours in mainland France, with online tracking accessible via a unique tracking number.
  If you are absent at the time of delivery, the parcel can be delivered by hand or dropped off at the post office. If you are absent, a delivery notice will be left in your letterbox, allowing you to collect your parcel from your post office within 15 days.

2. delivery
Products are delivered to the address indicated by the consumer at the time of ordering.
The consumer must check the condition of the packaging on receipt and report any anomaly (damaged package, missing product, etc.): on the delivery slip, in the form of “handwritten reserves”, accompanied by his/her signature to the carrier, by registered mail with acknowledgement of receipt within 48 hours to our customer service department, forwarding a copy of the letter.

3. invoicing
Consumers may request that their invoice be sent to an address other than the delivery address by selecting the corresponding option when ordering.

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delivery problems with La Poste and Colissimo

Although our carriers are renowned for their reliability, delays or loss of parcels may exceptionally occur.
If your order does not arrive on time, please contact us by telephone or e-mail to inform us of the delay.
As soon as we receive your request, we will open an investigation with the carrier, which may take up to 21 days.
– If the product is found, it will be immediately returned to your address.
– However, if the parcel is declared lost, we will offer you either a return of the product, subject to availability, or a full refund if the item is no longer in stock.

We accept no responsibility for any prolonged delay beyond our control, particularly due to strikes, logistical incidents or any other problem linked to the carrier.

article 13 – delivery problems: any anomaly concerning delivery (damage, missing product compared with the delivery note, damaged package, broken products, etc.) must be indicated on the delivery note in the form of “handwritten reservations”, accompanied by the customer’s signature.
At the same time, the consumer must confirm this anomaly by sending a registered letter with acknowledgement of receipt to the carrier within two (2) working days of the delivery date, setting out the aforementioned complaints.
The consumer must send the letter to Guédelon D955 89520 TREIGNY

article 14 – delivery errors :
14-a : The consumer must make any claim of delivery error to the company GUEDELON on the day of delivery or at the latest on the first working day following delivery. Any claim made after this deadline will be rejected.
14-b : this claim may be made to the company GUEDELON by telephone on 03 86 45 66 66 from Monday to Friday from 9am to 12pm
or by e-mail to: boutique@guedelon.fr
14-c : Any claim not made in accordance with the rules defined above and within the allotted time period will not be taken into account and will release the company GUEDELON from any responsibility towards the consumer.
14-d : In the event of a delivery error, any product to be exchanged or refunded must be returned to GUEDELON in its entirety and in its original packaging, by registered Colissimo, to the following address: Guédelon D955 89520 TREIGNY

For more information, please consult the General Terms and Conditions of Sale or contact us by e-mail: boutique@guedelon.fr or call 03 86 45 66 66.