The boutique-guedelon.fr website attaches great importance to the protection of its users’ personal data and is committed to guaranteeing their confidentiality. This privacy policy explains what information we collect, how we use it and what your rights are.

The party responsible for processing personal data is SAS Guédelon, located at Guédelon, D 955, 89520 Treigny, France.

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personal data collected

1. collection of personal data
When you use our site, we may collect certain information about you. This data is collected when you create an account, place an order, subscribe to our newsletter or contact us via our form. The information collected may include your surname, first name, e-mail address, postal address, telephone number and your payment details when you make a purchase.

2. use of data
The personal data we collect enables us to manage your orders, organise their dispatch and provide you with the corresponding invoices. It is also used to respond to your requests via our customer service department, to improve your experience on our site and, if you have given your consent, to send you newsletters or promotional offers.

3. data sharing
We only share your personal data with trusted service providers who assist us in the operation of the site. This includes secure payment services, carriers for the delivery of orders and web hosts. In certain cases, we may have to pass on your information to the legal authorities if required by law. However, we guarantee that no personal data will be sold or transferred to third parties for commercial purposes.

4. data security
We implement appropriate security measures to protect your personal data against unauthorised access, modification, disclosure or destruction. Your information is stored on secure servers and is only accessible to authorised persons.

5. your rights
In accordance with the GDPR, you have a number of rights in relation to your personal data. You have the right to access the information we hold about you and to ask for it to be corrected if it is inaccurate. You can also request that it be deleted under certain conditions, restrict its use or object to its processing if you have a legitimate reason. In addition, you have the possibility of recovering your data in a structured and commonly used format thanks to your right to portability. To exercise these rights, please contact us at boutique@guedelon.fr

6. data retention period
Personal data is only kept for as long as is strictly necessary for the purposes for which it was collected. Information relating to customers is kept for up to three years after their last interaction with the site. Invoices and accounting data, in accordance with legal obligations, are archived for a period of ten years. Cookies are stored for a maximum of thirteen months.

7. cookies
Our site uses cookies to improve your browsing experience. These small files stored on your device record certain information, such as your preferences and browsing history. To find out more about how they are managed and their purpose, please consult our Cookie Policy.

8. changes to the confidentiality policy
This confidentiality policy may be updated at any time to reflect legal, technical or functional changes to our site. We recommend that you consult it regularly to stay informed of any changes.

9. contact us
If you have any questions about this privacy policy or the way in which we process your personal data, you can contact us at the following address: boutique@guedelon.fr or at the following address Guédelon, D 955, 89520 Treigny, France

By browsing our site, you accept the terms of this privacy policy.

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cookies policy

The Guédelon online shop uses cookies to improve your browsing experience and to ensure that our services function correctly. This cookie policy informs you about the nature of the cookies used, their purpose and how you can manage them.

1. what is a cookie?
A cookie is a small text file stored on your device (computer, tablet, smartphone) when you visit a website. It enables the website to recognise your device on subsequent visits and to store certain information, such as your preferences or the contents of your shopping basket.

2. types of cookies used
We use the following types of cookies on our site:
– Essential cookies: These cookies are necessary for the operation of the site and enable you to use its main functions, such as accessing your account or managing your shopping basket. Without these cookies, the site cannot function properly.
– Performance cookies: These cookies collect information about how visitors use our site, such as the pages most frequently visited or error messages encountered. This data helps us to improve the operation of the site.
– Functionality cookies: These cookies enable the site to remember your choices (such as your user name, language or region) and provide enhanced and more personal functionality.
– Targeting or advertising cookies: These cookies are used to deliver advertising that is more relevant to you and your areas of interest. They are also used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns.

3. Cookie retention period
Cookies have a limited lifespan. Essential cookies are kept for the duration of your session, while performance, functionality and advertising cookies are kept for a maximum of 13 months.

4. cookie management
You can manage cookies by configuring your browser to accept or refuse cookies, or to be notified when cookies are set. However, blocking certain cookies may affect your experience on our site and limit certain functions.

Here’s how to manage cookies on the main browsers:
– Google Chrome : Google Chrome support
– Mozilla Firefox : Mozilla Firefox support
– Safari : Safari support
– Microsoft Edge : Microsoft Edge support

5. consent
When you first visit our site, a banner will inform you of the use of cookies and invite you to accept or refuse them. You can change your cookie preferences at any time by accessing your browser settings or by using our cookie management tool available on the site.

6. updating the cookies policy
We may modify this cookie policy to reflect changes in our practices or to comply with current regulations. We encourage you to consult this page regularly for updates.

7. contact us
If you have any questions about our use of cookies, you can contact us at the following address:
– Email: boutique@guedelon.fr
– Postal address: Guédelon, D 955, 89520 Treigny, France
– Telephone number: 03 86 45 66 66

By using our site, you consent to the use of cookies in accordance with this policy, subject to your personal choices.

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